Privacy Policy

FerrulesDirect.com will not resell or distribute your customer information.  All information collected is used solely for the purpose of fulfilling your order and is transmitted via Secure Server.

Shipping Policy

FerrulesDirect.com's orders are shipped FOB Origin. We offer our customers the following shipping options:

• FedEx: 

  • Prepay and Add: Ground, 2nd Day, Express Saver, Standard Overnight, Priority Overnight, First Overnight, Int'l Economy, Int'l Priority, Int'l First

  • Collect Shipping: Customer must provide a valid FedEx Account Number

• UPS

  • Collect Shipping Only: Customer must provide a valid UPS Account Number

• USPS:
  • Priority Mail®,  Express Mail®
  • International Shipping: Express Mail® International (EMS)

Payment Policy

FerrulesDirect.com accepts all major credit cards (American Express, Visa, Master Card and Discover) and also processes COD orders. There are no minimum orders with these two methods of payment. 

For customers who prefer to pay on a net 30-day basis, we have the following requirements: 

• Customer must provide FerrulesDirect.com two credit references and one bank reference. Upon review of such references, FerrulesDirect.com will approve or decline customer request.

• Minimum Orders: $25.00. For orders totaling less than $25.00, FerrulesDirect.com will apply a $10.00 processing fee.

• Customers with more than 30-day past due invoices will be placed on COD or will be asked to pay with credit card.

Return Policy

A 10% restocking charge will be applied to all unopened packages returned to FerrulesDirect and a credit in the resulting amount (exclusive of shipping charges incurred by FerrulesDirect) will be issued to customer. Items that are not returned in their original, sealed conditions will be rejected. All products must be returned with a Return Merchandise Authorization (RMA) number issued by FerrulesDirect. Please contact FerrulesDirect (703-421-2805) and request an RMA number. Products returned without proper RMA number will be kept by FerrulesDirect and no refund/credit will be issued until the matter is resolved.

Products Liability Policy

FerrulesDirect's products are fully protected by a Products Liability Insurance policy issued by The Hartford Insurance Company. For a copy of this insurance policy, please contact us at 877-337-7853 or send us a request at support@ferrulesdirect.com.

Warranty Statement

Miromar L.L.C., d/b/a FerrulesDirect (hereinafter referred to as FD) warrants that its products are free of defects in material or workmanship under normal use and service. This warranty does not cover misused, altered, neglected, carelessly handled products, or products used for any unintended purposes.

FD will  replace, at its option, any product  found defective by customer within a reasonable period of time. Replacements for such defective products  will be made at the expense of FD.

FD shall not be liable for any incidental or consequential damages, or any other costs which may occur from the purchase or use of its products. No other warranty (including merchantability and fitness for a particular purpose) is expressly made or implied. Some states do not allow limitations or exclusions on implied warranties, and in those states, the above limitations of an implied warrant may not apply.

Contact FerrulesDirect Customer Service department to obtain a Return Materials Authorization number before returning any goods covered by this warranty. This warranty provides specific legal rights and other applicable rights in some states.