Where are you located? Where do you ship from?
Our office is located in Sterling, Virginia near Washington DC. All of our products ship directly from Sterling, Virginia.
What are your hours of operation?
Ferrules Direct is open from 9am to 5:00pm eastern standard time, Monday through Friday. We are here to answer any questions you may have via phone, email, or LiveChat.
Do you have a minimum order?
For credit card orders placed via our website there are no order minimums. We also offer Free Shipping over orders of $100 for the majority of our items.
How quickly will my order ship? What is the processing time?*
We at Ferrules Direct pride ourselves on shipping over 90% off in stock orders the same business day as the order is received. Orders for in-stock items that are received Monday through Friday by 3pm EST, are shipped the same day. Custom made items, calibrations, and larger freight orders require additional handling time.
What are my shipping costs if I place an order?
Ferrules Direct offers FREE SHIPPING for the vast majority of orders over $100.00 within the United States (lower 48). Bulkier items such as enclosures and conduit are excluded from this promotion due to the size and weight. We also automatically calculate freight costs by adding items to your cart and selecting “Calculate Shipping”. We offer UPS, USPS, and DHL shipping.
What payment methods do you accept?
Ferrules Direct accepts Visa, MasterCard, Discover, Diners Club, and American Express. Payments can also be made via Amazon Pay and PayPal. We offer Net 30 terms after an approval process. For more information on Net 30 accounts, please contact us today!
What are your holiday closures?
Ferrules Direct observes the following federal holidays:
New Year's Day
New Year's Day
Martin Luther King Day
Columbus Day/Indigenous People's Day